Emissis is a trading name of ELECTRICAL MECHANICAL & COOLING LTD, hereinafter referred to as “we”, “us”, or “our”. This Privacy Policy describes how we collect, use, and disclose information that we obtain about visitors to our website, Emissis.com.
Information We Collect:
- Personal Information: We may collect personal information, such as your name, email address, postal address, and phone number when voluntarily submitted by our visitors through forms on our website.
- Usage Information: We automatically collect certain information about your device and your use of our website. This may include your IP address, browser type, operating system, the pages you view on our website, the time and date of your visit, and the links you click.
- Cookies: We may use cookies and similar tracking technologies to collect information about your interactions with our website. You can control cookies through your browser settings and other tools.
How We Use Information:
We may use the information we collect for various purposes, including:
- To provide and maintain our website.
- To communicate with you about our products, services, and promotions.
- To respond to your inquiries and fulfil your requests.
- To improve our website and enhance user experience.
- To analyse trends, administer the website, and gather demographic information.
- To comply with legal obligations and protect our rights.
Disclosure of Information:
We may disclose the information we collect:
- To our affiliates, service providers, and other third parties who perform services on our behalf.
- To comply with legal requirements, such as a subpoena or court order.
- When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
- In connection with a merger, acquisition, or sale of all or a portion of our assets.
Data Security:
We take reasonable measures to protect the information we collect from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Your Choices:
You may opt-out of receiving promotional emails from us by following the instructions provided in those emails. Please note that even if you opt-out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
Updates to This Privacy Policy:
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us:
If you have any questions about this Privacy Policy or our practices, you may contact us at enquiries@emissis.com.
Effective Date:
This Privacy Policy was last updated on 18/01/2024
SMS Communication Policy
Effective Date: August 26, 2025
Emissis North America may send SMS messages to individuals who have provided prior express written consent through employee, agent, and client contracts. This section outlines how we collect, use, and protect information related to SMS communications.
Consenting & Opt-Out Instructions
By opting in, you agree to receive text messages related to energy-saving tips, service updates, promotions, and alerts.
- To stop receiving messages, reply STOP at any time. You will receive a confirmation of your opt-out.
- For assistance, reply HELP.
- Message and data rates may apply. Supported carriers are not liable for delayed or undelivered messages.
- Mobile Opt-In, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
Message Frequency
Message frequency varies based on user interaction and service needs but will not exceed 3 messages per topic per 24 hours.
Data Collection & Use
We collect:
- Name
- Phone number
- Email address (if provided)
- Interaction history
This information is used solely to:
- Deliver requested SMS communications
- Improve service delivery
- Provide relevant energy efficiency updates
We may share your data with trusted third-party providers who deliver SMS services. These providers must maintain confidentiality and comply with applicable privacy laws. We do not sell or rent your personal data.
Terms and Conditions
1. SMS Consent Communication
The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2. Types of SMS Communications
If you have consented to receive text messages from Emissis North America, LLC, you may receive messages related to the following:
- Appointment reminders
- Follow-up messages
3. Potential Fees for SMS Messaging
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
4. Opt-In Method
You may opt in to receive SMS messages from Emissis North America in the following ways:
- By submitting an online form: https://emissisnorthamerica.com/contact/
5. Opt-Out Method
You can opt out of receiving SMS messages at any time:
- Reply STOP to any SMS message you receive.
- Alternatively, contact us directly to request removal from our messaging list.
6. Help
If you are experiencing issues:
- Reply with the keyword HELP.
- Or contact us directly at info@emissisnorthamerica.com.
Additional Options:
- If you do not wish to receive SMS messages, simply do not check the SMS consent box on our forms.
Policy Updates
We may update this section periodically. Changes will be reflected on this page with a new effective date.
For questions about this SMS policy, contact us at:
📧 info@emissisnorthamerica.com
